Help for every part of your hoard.

Contact Support

Email bagdragonapp@gmail.com for help with Bag Dragon Desktop, Mobile, Dragon Web, licensing, purchases, or Dragon Sync.

Include your platform, app version, the feature involved, and clear steps describing what happened. Do not send passwords, payment-card numbers, private keys, or raw store purchase tokens.

License and Activation Help

• Confirm the complete license key was entered correctly.
• Check that the device can reach Dragon Web.
• Use the License screen to recheck the saved license.
• If the activation limit was reached, include the purchaser email when contacting support.
• For store purchases, include the platform and approximate purchase date.

Dragon Sync Help

• Use the production Dragon Web configuration for real-world testing.
• Confirm Desktop and Mobile use the same eligible license.
• Check Dragon Sync Devices for the current pairing.
• Publish a current Desktop snapshot before expecting Mobile to download it.
• Refresh incoming changes on Desktop and completions on Mobile.
• Back up important data before applying a large change set.

Purchase and Restore Help

Website purchases are fulfilled after payment confirmation. Google Play and Apple purchases must be verified before a license is issued or restored.

A restored non-consumable purchase should return the existing license rather than create a duplicate. Collector-to-Pro upgrades are designed to preserve the same license key.

Collection and Catalog Help

• Back up important Desktop collection files before upgrades or major edits.
• Personal bag photos are Desktop-only and are not expected to appear on Mobile.
• Verify the active collection before editing or synchronizing.
• For catalog corrections, include the bag name, catalog identifier, incorrect field, and reliable supporting information.

Response Time

Bag Dragon is independently developed. Support requests are reviewed as quickly as reasonably possible, but response times may vary during releases and testing periods.