Request deletion of your Bag Dragon data.

How to Request Deletion

Send an email to bagdragonapp@gmail.com with the subject line “Bag Dragon Data Deletion Request.”

Use the same email address associated with your Bag Dragon purchase whenever possible so we can verify that you are authorized to make the request.

Information to Include

• The email address associated with your Bag Dragon purchase or support request.
• Your Bag Dragon license key, if available.
• The platform involved, such as Android, Windows, macOS, or Dragon Web.
• Whether you want all associated cloud data deleted or only specific device, pairing, or Dragon Sync records.
• A brief description of the request.

Data That May Be Deleted

• Dragon Sync collection snapshots, operation records, acknowledgements, and completion records associated with the verified license.
• Mobile and Desktop pairing records associated with the verified license.
• Device activation or session records that can be removed without compromising required licensing records.
• Support information that is not required for legal, security, fraud-prevention, or recordkeeping purposes.
• Purchaser contact information when it is not required to retain a transaction, license, tax, fraud-prevention, or legal record.

Data That May Be Retained

Some records may be retained when reasonably necessary to document a purchase, maintain an issued license, process a refund or chargeback, prevent fraud or abuse, comply with tax or legal obligations, resolve disputes, or protect the security and integrity of Bag Dragon.

When a record must be retained, we limit retention to what is reasonably necessary for the applicable purpose.

Local Data on Your Devices

A cloud deletion request does not automatically erase data stored locally by Bag Dragon Desktop or Bag Dragon Mobile.

You remain responsible for deleting local collections, personal notes, purchase information, app storage, exported files, backups, and personal bag photos from your own devices.

Uninstalling the mobile app or clearing its app storage may remove locally stored mobile information. Back up anything you want to keep before deleting local data.

Catalog Contributions

Catalog entries, corrections, and images already incorporated into the shared Bag Dragon catalog may be retained as catalog content, particularly when the contribution no longer identifies the contributor.

Do not include private or confidential information in catalog contributions.

Processing Time

We will acknowledge verified deletion requests and process them within a reasonable period. Most requests should be completed within 30 days, although additional time may be required for complex requests or legal obligations.

We may ask for additional information to verify ownership of the license, purchase, device pairing, or synchronized data before completing the request.

Revoke Access Without Deleting Everything

You may request removal of a device activation, pairing, or Dragon Web session without requesting deletion of all purchase and license records.

Removing synchronized cloud data may prevent another authorized device from downloading that data later.